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114 cases found.

Digitalizing the Real Estate Industry: PropertyGuru and Proptech in Southeast Asia

By  Michaël Bikard
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After its efforts to internationalize founder, Singapore-based digital real estate platform PropertyGuru hires Hari Krishnan, a former LinkedIn executive, as CEO. The challenge for Krishnan is to decide between two very different strategies, which each imply a different future for the company and its stakeholders.

    Published 22 Jul 2020

    Reference 6601

    Topic Strategy

    Region Asia

    Industry Real Estate

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    Digitalizing the Real Estate Industry: PropertyGuru and Proptech in Southeast Asia

    Add to cart new
    After its efforts to internationalize founder, Singapore-based digital real estate platform PropertyGuru hires Hari Krishnan, a former LinkedIn executive, as CEO. The challenge for Krishnan is to decide between two very different strategies, which each imply a different future for the company and its stakeholders.
      View case

      Lemonade: Delighting Insurance Customers with AI and Behavioural Economics - A Disruptive InsurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence

      By  Wolfgang Ulaga,  Ziv Carmon,  Laura Heely
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      This case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry.

        Published 01 Jul 2020

        Reference 6597

        Topic Marketing

        Region Global

        Industry Insurance

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        Lemonade: Delighting Insurance Customers with AI and Behavioural Economics - A Disruptive InsurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence

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        This case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry.
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          E.ON: Building a New AI Powered Energy World

          By  Theodoros Evgeniou,  Pal Boza
          new Free Case
          The case study follows E.ON, the German energy utility, on its ‘data’ journey and explores the challenges and lessons encountered while integrating artificial intelligence (AI) into its operations as it prepares for the global ‘energy transition’.

            Published 23 Jun 2020

            Reference 6595

            Topic Leadership & Organisations

            Region Europe

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            E.ON: Building a New AI Powered Energy World

            new Free Case
            The case study follows E.ON, the German energy utility, on its ‘data’ journey and explores the challenges and lessons encountered while integrating artificial intelligence (AI) into its operations as it prepares for the global ‘energy transition’.
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              Analytics-Driven Transformation at Majid Al Futtaim: Building a Data-Led, Test-&-Learn Culture to Generate Customer Value in the Middle East

              By  David Dubois,  Joerg Niessing,  Katia Kachan
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              Majid Al Futtaim (MAF) is a lifestyle conglomerate present in 16 countries in the Middle East and North Africa, with annual revenues of $9.6 billion. The case focuses on its data-led, customer-centred transformation that unlocked new sources of growth and mitigated the effects of the covid19 pandemic on business thanks to the group’s digital resilience.

                Published 01 Jul 2020

                Reference 6592

                Topic Strategy

                Region Middle-East

                Industry Retail

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                Analytics-Driven Transformation at Majid Al Futtaim: Building a Data-Led, Test-&-Learn Culture to Generate Customer Value in the Middle East

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                Majid Al Futtaim (MAF) is a lifestyle conglomerate present in 16 countries in the Middle East and North Africa, with annual revenues of $9.6 billion. The case focuses on its data-led, customer-centred transformation that unlocked new sources of growth and mitigated the effects of the covid19 pandemic on business thanks to the group’s digital resilience.
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                  Ant Financial and Tencent: A Tale of Two FinTech Unicorns in China

                  By  Guoli Chen,  Tony Tong,  Kuangzhen Wu
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                  With a focus on China’s biggest internet companies, Alibaba and Tencent, the case study describes their respective histories, fintech subsidiaries and platform-based ecosystems.

                    Published 22 Jul 2020

                    Reference 6588

                    Topic Strategy

                    Region Asia

                    Industry Financial Services,  Internet,  Banking

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                    Ant Financial and Tencent: A Tale of Two FinTech Unicorns in China

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                    With a focus on China’s biggest internet companies, Alibaba and Tencent, the case study describes their respective histories, fintech subsidiaries and platform-based ecosystems.
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                      Barça Innovation Hub (BIH) Goes Global: Innovation On and Off the Pitch

                      By  L. Felipe Monteiro,  John Davies,  Anne-Marie Carrick
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                      The case study traces the development of FC Barcelona’s Innovation Hub (BIH) and its plans to go global. It describes how factors on and off the pitch led to the launch and how the BIH is preparing the club for the future at the centre of an ecosystem that includes prestigious brands, universities, start-ups, and athletes worldwide, all linked by a culture of excellence.

                        Published 03 Jun 2020

                        Reference 6583

                        Topic Strategy

                        Region Global

                        Industry Health, Wellness and Fitness,  Sports

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                        Barça Innovation Hub (BIH) Goes Global: Innovation On and Off the Pitch

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                        The case study traces the development of FC Barcelona’s Innovation Hub (BIH) and its plans to go global. It describes how factors on and off the pitch led to the launch and how the BIH is preparing the club for the future at the centre of an ecosystem that includes prestigious brands, universities, start-ups, and athletes worldwide, all linked by a culture of excellence.
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                          Cloud Wars Go Global: How Amazon, Microsoft, Google and Alibaba Compete in Web Services

                          By  Jason P. Davis,  Anne Yang
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                          Cloud computing, a concept unknown until relatively recently, has been adopted by organizations around the world, both large and small, as part of their computing strategy. Many companies have experienced the cost and flexibility advantages of cloud computing and are using various cloud computing models to solve their business problems.

                            Published 19 Mar 2020

                            Reference 6577

                            Topic Entrepreneurship

                            Region Global

                            Industry Computer Networking

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                            Cloud Wars Go Global: How Amazon, Microsoft, Google and Alibaba Compete in Web Services

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                            Cloud computing, a concept unknown until relatively recently, has been adopted by organizations around the world, both large and small, as part of their computing strategy. Many companies have experienced the cost and flexibility advantages of cloud computing and are using various cloud computing models to solve their business problems.
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                              AI for Customer Experience (A): Intelligent Automation in the Insurance Adjustment Claims Process

                              By  Phanish Puranam,  Paul Gozzo
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                              A large regional US-based insurance company decides to invest in digitalization, seeking to improve operational efficiency as well as the customer experience.

                                Published 28 Jul 2020

                                Reference 6575

                                Topic Leadership & Organisations

                                Region North America

                                Industry Insurance

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                                AI for Customer Experience (A): Intelligent Automation in the Insurance Adjustment Claims Process

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                                A large regional US-based insurance company decides to invest in digitalization, seeking to improve operational efficiency as well as the customer experience.
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                                  AI for Customer Experience (B): Intelligent Automation in the Insurance Adjustment Claims Process

                                  By  Phanish Puranam,  Paul Gozzo
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                                  A large regional US-based insurance company decides to invest in digitalization, seeking to improve operational efficiency as well as the customer experience.

                                    Published 28 Jul 2020

                                    Reference 6575

                                    Topic Leadership & Organisations

                                    Region North America

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                                    AI for Customer Experience (B): Intelligent Automation in the Insurance Adjustment Claims Process

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                                    A large regional US-based insurance company decides to invest in digitalization, seeking to improve operational efficiency as well as the customer experience.
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                                      Circles.Life: Business Model Innovation and Digital Entrepreneurship in Telecommunications

                                      By  Jason P. Davis,  Minh Vo,  Anne Yang
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                                      Circles.Life is the new telco challenger startup in Asia. Securing several rounds of funding from Sequoia Capital, Singapore’s EDBI, Silicon Valley’s Founders Fund, and Warburg Pincus for its fully-digital technology and business model innovation, it offers cloud-based telecommunications services around simplified data-focused plans, a simple onboarding process, and easy-to-use mobile app.

                                        Published 05 Mar 2020

                                        Reference 6572

                                        Topic Entrepreneurship

                                        Region Asia

                                        Industry Telecommunications

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                                        Circles.Life: Business Model Innovation and Digital Entrepreneurship in Telecommunications

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                                        Circles.Life is the new telco challenger startup in Asia. Securing several rounds of funding from Sequoia Capital, Singapore’s EDBI, Silicon Valley’s Founders Fund, and Warburg Pincus for its fully-digital technology and business model innovation, it offers cloud-based telecommunications services around simplified data-focused plans, a simple onboarding process, and easy-to-use mobile app.
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                                          Lenovo: The Next Level in Leadership

                                          By  Stewart Black,  Allen J. Morrison
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                                          Lenovo origins date back to 1984 in China. Over time it became the number one PC company in the world. It now seeks to transform and become not just a PC maker but a solution provider to enterprises undergoing digital transformation. The chief HR officer must decide how she will ensure that Lenovo has enough competent leaders to ensure its successful transformation.

                                            Published 25 Feb 2020

                                            Reference 6571

                                            Topic Leadership & Organisations

                                            Region Asia

                                            Industry Information Technology and Services

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                                            Lenovo: The Next Level in Leadership

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                                            Lenovo origins date back to 1984 in China. Over time it became the number one PC company in the world. It now seeks to transform and become not just a PC maker but a solution provider to enterprises undergoing digital transformation. The chief HR officer must decide how she will ensure that Lenovo has enough competent leaders to ensure its successful transformation.
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                                              Tipalti (A): A Tale of Two Founders

                                              By  Vikas A. Aggarwal,  Gopi Rangan,  Peter Zemsky,  Laura Heely
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                                              In 2017, Chen Amit and Oren Zeev, co-founders of Tipalti, an end-to-end payment processing start-up, are about to close its Series C investment round when they receive a warning about one of the new investors slated to fund over half the round.

                                                Published 06 Apr 2020

                                                Reference 6570

                                                Topic Entrepreneurship

                                                Region North America

                                                Industry Financial Services

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                                                Tipalti (A): A Tale of Two Founders

                                                Add to cart new
                                                In 2017, Chen Amit and Oren Zeev, co-founders of Tipalti, an end-to-end payment processing start-up, are about to close its Series C investment round when they receive a warning about one of the new investors slated to fund over half the round.
                                                  View case