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Trust & Safety at OnlinePlat: Is Responsible Tech Good for Business?

By Theodoros Evgeniou,  Chris Gray
Published 15 Dec 2023
Reference 6858
Topic Responsibility
Industry Internet,  Media Production
Region Global
Length 12 page(s)
Language English
Inspection copy
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Summary

The case provides an overview of the history and main challenges online platforms face when it comes to respecting their users’ freedom of expression while also ensuring their safety. It can be used to discuss the business and social risks associated with technologies such as the internet and AI.

Teaching objectives

To familiarize students with the issues and challenges of online trust and safety; how to implement technologies that are safe and beneficial for all stakeholders involved; how different parts of an organization need to work together to achieve these goals.

Keywords
  • Responsible Technology, Online Trust & Safety, Responsible AI, Digital Regulations, Online Platforms, Internet, Freedom of Expression, Safety
  • SDG3 Good Health & Well-Being
  • SDG9 Industry, Innovation and Infrastructure
  • SDG16 Peace, Justice and Strong Institutions
  • Q42023
About the authors
Evgeniou

Theodoros Evgeniou

Professor of Decision Sciences and Technology Management

Chris Gray


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