This case deals with the important issue of defining an appropriate set of metrics for measuring IT performance. A balance score-card approach forms the core thrust of the new measurement system set up within Friends Provident for measuring IT performance.

This case describes how Motorola has created a center of software excellence in an Indian offshore site. A proper blend of software process management and organizational leadership lies at the heart of this success story.

The case is one in a series of seven cases on the practice of operational research. It describes the process of carrying out a project for a client (as opposed to the tools and techniques used as is customary for OR cases). A subset of the seven cases will give students a good feel for the intricacies of being an OR consultant/professional.

The case is one in a series of seven cases on the practice of operational research. It describes the process of carrying out a project for a client (as opposed to the tools and techniques used as is customary for OR cases). A subset of the seven cases will give students a good feel for the intricacies of being an OR consultant/professional.

The package consists of 3 cases and a teaching note. As part of a business process re-engineering effort, Pellton has performed two joint supply chain improvement projects with customers (described in parts A and B), and logistics manager Peter Jackman must decide how to capitalize on these experiences for future projects within Pellton world-wide.

The package consists of 3 cases and a teaching note. As part of a business process re-engineering effort, Pellton has performed two joint supply chain improvement projects with customers (described in parts A and B), and logistics manager Peter Jackman must decide how to capitalize on these experiences for future projects within Pellton world-wide.

The package consists of 3 cases and a teaching note. As part of a business process re-engineering effort, Pellton has performed two joint supply chain improvement projects with customers (described in parts A and B), and logistics manager Peter Jackman must decide how to capitalize on these experiences for future projects within Pellton world-wide.

This case outlines a large scale systems migration project in a major Finnish bank. Starting in 1982, Kansallis Bank succeeded in migrating its entire banking systems to a new platform only in 1995. While such large and ‘never-ending’ IT projects are painfully common, few organizations can afford them today when business planning cycles are increasingly measured in months.

The case is one in a series of seven cases on the practice of operational research. It describes the process of carrying out a project for a client (as opposed to the tools and techniques used as is customary for OR cases). A subset of the seven cases will give students a good feel for the intricacies of being an OR consultant/professional.

The case is one in a series of seven cases on the practice of operational research. It describes the process of carrying out a project for a client (as opposed to the tools and techniques used as is customary for OR cases). A subset of the seven cases will give students a good feel for the intricacies of being an OR consultant/professional.