The package consists of 3 cases and a teaching note. As part of a business process re-engineering effort, Pellton has performed two joint supply chain improvement projects with customers (described in parts A and B), and logistics manager Peter Jackman must decide how to capitalize on these experiences for future projects within Pellton world-wide.
Logistic issues: pooling effects in safety stocks through SKU rationalization, benefits of cycle time reduction, consignment stock. Supply chain improvement project issues: starting from a situation where customer and supplier do not necessarily have a good relationship, how can they work together to improve their supply chain? (Project preparation, benefit sharing agreement, team composition, process mapping, and project management.)Strategic issues in supply chain partnerships: how does one build and manage a set of strategic partnerships? How can one ensure rolling such efforts out throughout the firm, and provide the necessary training to do so?