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James Teboul

Emeritus Professor of Operations Management
Email [email protected]
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CASE STUDY

The Garnier Ford Dealership (A1)

By  James Teboul,  Francesca Gee
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Please refer to part A for the abstract.

    Published 01 Jan 1999

    Reference 4801

    Topic Operations

    Industry Automotive

    Region Europe

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    The Garnier Ford Dealership (A1)

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    Please refer to part A for the abstract.

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      CASE STUDY

      The Garnier Ford Dealership (B)

      By  James Teboul,  Francesca Gee
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      Case B takes place eight months later. Vitry has decided to buy out Garnier and has set to work to turn it around. He seems to be succeeding in restoring profitability; yet new challenges lie ahead.

        Published 01 Jan 1999

        Reference 4801

        Topic Operations

        Industry Automotive

        Region Europe

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        The Garnier Ford Dealership (B)

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        Case B takes place eight months later. Vitry has decided to buy out Garnier and has set to work to turn it around. He seems to be succeeding in restoring profitability; yet new challenges lie ahead.

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          CASE STUDY

          Telemedicine at the AP-HP (French)

          By  James Teboul,  Joe Tabet
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          The case is about the implementation of a new technology (telemedicine), that is supposed to improve the quality of medical care and decrease the cost associated with unnecessary patient transportation.

            Published 01 Sep 1998

            Reference 4780

            Topic Operations

            Industry Hospital & Health Care

            Region Europe

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            Telemedicine at the AP-HP (French)

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            The case is about the implementation of a new technology (telemedicine), that is supposed to improve the quality of medical care and decrease the cost associated with unnecessary patient transportation.

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              CASE STUDY

              Telemedicine at the AP-HP

              By  James Teboul,  Joe Tabet
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              The case is about the implementation of a new technology (telemedicine), that is supposed to improve the quality of medical care and decrease the cost associated with unnecessary patient transportation.

                Published 12 Jan 1998

                Reference 4780

                Topic Operations

                Industry Hospital & Health Care

                Region Europe

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                Telemedicine at the AP-HP

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                The case is about the implementation of a new technology (telemedicine), that is supposed to improve the quality of medical care and decrease the cost associated with unnecessary patient transportation.

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                  CASE STUDY

                  Benihana UK (Ltd)

                  By  James Teboul,  Francesca Gee
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                  The Benihana chain included 60 restaurants in 1966, mostly in the United States with sales over $75M. Its founder, Rocky Aoki, started 32 years earlier the first Benihana of Tokyo in New York. The case shows the main elements of his breakthrough service in the 70s. But this formula was not easily transferred to UK and the three London restaurants are not making money.

                    Published 15 Dec 1997

                    Reference 4719

                    Topic Operations

                    Industry Restaurants

                    Region Global

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                    Benihana UK (Ltd)

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                    The Benihana chain included 60 restaurants in 1966, mostly in the United States with sales over $75M. Its founder, Rocky Aoki, started 32 years earlier the first Benihana of Tokyo in New York. The case shows the main elements of his breakthrough service in the 70s. But this formula was not easily transferred to UK and the three London restaurants are not making money.

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                      CASE STUDY

                      Roche Diagnostic System (B)

                      By  James Teboul,  Robert-Denis Moulloud,  Francesca Gee
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                      Roche Diagnostics Division designs, manufactures and markets a range of in vitro diagnostic systems that consist of electronic instrumentation and chemical reagents.

                        Published 10 Jan 1997

                        Reference 4680

                        Topic Operations

                        Industry Medical Practice

                        Region Europe

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                        Roche Diagnostic System (B)

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                        Roche Diagnostics Division designs, manufactures and markets a range of in vitro diagnostic systems that consist of electronic instrumentation and chemical reagents.

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                          CASE STUDY

                          Accor in Indonesia

                          By  Hellmut Schütte,  James Teboul,  Noël Lebrec,  Francesca Gee
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                          The ACCOR group was started in 1967 in France with the introduction of the Novotel concept. Over the following 30 plus years it developed a group of hotels: Sofitel, Novotel, IBIS and Formule 1 and extended the groups business in the USA and Asia. With a range of brands marketed at different price levels the group has enjoyed wide market coverage.

                            Published 01 Oct 1996

                            Reference 4645

                            Topic Operations

                            Industry Hospitality,  Leisure, Travel and Tourism

                            Region Asia

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                            Accor in Indonesia

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                            The ACCOR group was started in 1967 in France with the introduction of the Novotel concept. Over the following 30 plus years it developed a group of hotels: Sofitel, Novotel, IBIS and Formule 1 and extended the groups business in the USA and Asia. With a range of brands marketed at different price levels the group has enjoyed wide market coverage.

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                              CASE STUDY

                              Friends Provident: Reengineering Customer Services (Condensed Version)

                              By  Soumitra Dutta,  James Teboul
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                                Published 07 Jan 1995

                                Reference 4295

                                Topic Operations

                                Region Europe

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                                Friends Provident: Reengineering Customer Services (Condensed Version)

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                                  CASE STUDY

                                  Karolinska Sjukhuset (A) (French)

                                  By  James Teboul,  Joe Tabet
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                                  The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re-engineering. Organisational changes helped implement these changes.

                                    Published 01 Jan 1995

                                    Reference 4474

                                    Topic Operations

                                    Industry Hospital & Health Care

                                    Region Europe

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                                    Karolinska Sjukhuset (A) (French)

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                                    The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re-engineering. Organisational changes helped implement these changes.

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                                      CASE STUDY

                                      OK Service (A): Growth and Development

                                      By  Michele Jurgens,  James Teboul
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                                      OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.

                                        Published 01 Jan 1995

                                        Reference 4518

                                        Topic Operations

                                        Industry Facilities Services

                                        Region Europe

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                                        OK Service (A): Growth and Development

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                                        OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.

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                                          CASE STUDY

                                          Friends Provident: New Business Process Redesign

                                          By  Soumitra Dutta,  James Teboul
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                                          The case describes a detailed activity breakdown of the new business process within Friends Provident.

                                            Published 01 Jan 1994

                                            Reference 4295

                                            Topic Operations

                                            Industry Insurance

                                            Region Europe

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                                            Friends Provident: New Business Process Redesign

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                                            The case describes a detailed activity breakdown of the new business process within Friends Provident.

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                                              Quality of Service, New Technologies and design in Services, Change Management