The case is about the implementation of a new technology (telemedicine), that is supposed to improve the quality of medical care and decrease the cost associated with unnecessary patient transportation. The case shows the difficulty of materialising such potential gains, as the implementation of a new technology is likely to encounter some resistance, and before a critical mass is reached, the economic gain is questionable.
Emphasing the difficulty of introducing a new technology in an organisation, trying to understand the dynamics of resistance to change Provide a better approach to and understanding of the benefits (return on investment) of the use of new technologies
- Information technology
- Change management