James Teboul

Emeritus Professor of Operations Management
Email james.teboul@insead.edu
The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re-engineering. Organisational changes helped implement these changes.

Published 14 Jan 2010

Reference 4474

Topic Operations

Region Europe

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The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re-engineering. Organisational changes helped implement these changes.

Published 14 Jan 2010

Reference 4474

Topic Operations

Region Europe

View case
The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re-engineering. Organisational changes helped implement these changes.

Published 28 Sep 2007

Reference 4474

Topic Operations

Region Europe

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Please refer to part A for the abstract

Published 30 Oct 2004

Reference 4947

Topic Operations

Industry Computer Software

Region Europe

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Case (A) describes Roche Diagnostics Division designs, manufactures and markets a range of in vitro diagnostic systems that consist of electronic instrumentation and chemical reagents. Case (A) sets the scene in 1991. It describes the launch of a service quality process to improve service from headquarters to subsidiary companies and eventually from subsidiaries to end customer.

Published 01 Jan 2004

Reference 4680

Topic Operations

Industry Medical Practice

Region Europe

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The cases (A) & (B) describe the evolution of HP supply chain for its PC business in Europe between years 1992 and 1999 and the different initiatives: build-to-order, vendor-managed inventory, supply hubs, top value, channel assembly program, etc. What should be the next step in this highly competitive environment?

Published 15 Mar 2002

Reference 4947

Topic Operations

Industry Computer Software

Region Europe

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Please refer to part A for the abstract

Published 15 Mar 2002

Reference 4947

Topic Operations

Industry Computer Software

Region Europe

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Case (C) deals with HP strategy of outsourcing production to SCI, a contract manufacturer.

Published 15 Mar 2002

Reference 4947

Topic Operations

Industry Computer Software

Region Europe

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The International Federation of the Red Cross is a federation of humanitarian agencies located almost in every country of the world. Starting in the mid 90s, they are in a process of strategy reformulation and organisational change due to the altered panorama.

Published 01 Jan 1999

Reference 4826

Topic Strategy

Region Global

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Case A describes how Antoine Vitry, a Ford dealer who is highly successful in a small market, is offered the opportunity to buy a floundering business whose territory is bordering his own: the Garnier dealership, which serves the 16,000-new-car-a-year BigCity market. The catch is that Vitry must make up his mind very quickly ( within a few days without any time to carry out a detailed analysis.

Published 01 Jan 1999

Reference 4801

Topic Operations

Industry Automotive

Region Europe

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The case describes a detailed activity breakdown of the new business process within Friends Provident.

Published 01 Jan 1994

Reference 4295

Topic Operations

Industry Insurance

Region Europe

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Quality of Service