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Friends Provident: New Business Process Redesign

Published 01 Jan 1994
Reference 4295
Topic Operations
Industry Insurance
Region Europe
Summary

The case describes a detailed activity breakdown of the new business process within Friends Provident.

Teaching objectives

The case can be used to discuss several options, both technological and non-technological for the redesign of processes.

Keywords
  • AR1994
  • FRIENDS PROVIDENT
  • NEW BUSINESS PROCESS REDESIGN
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