Stephen E. Chick

Professor of Technology and Operations Management
Unjani Clinics NPC, a non-profit organization which has a goal of improving access to primary healthcare in South Africa, has grown exponentially from six pilot clinics to 54 clinics nationwide.

Published 24 Jan 2020

Reference 6445

Topic Strategy

Industry Hospital & Health Care

Region Africa

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In 2013, Eastern Health Alliance (EHA) launched the Neighbours for Active Living programme to reduce hospital readmissions among seniors in eastern Singapore. At its core, ‘Neighbours’ addressed the health care and social needs of high-risk residents within their homes, while building social support systems around them through community outreach.

Published 27 Nov 2017

Reference 6336

Topic Operations

Industry Biotechnology

Region Asia

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PatientsLikeMe, an online health community formed to provide value for patients in exchange for sharing their health data, had grown substantially since its founding in 2004. By 2016 it had over 130 employees. However, convincing investors of the viability of the business model proves more challenging.

Published 30 Jan 2017

Reference 6248

Topic Operations

Industry Biotechnology

Region North America

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Sanofi Pasteur’s newly approved dengue vaccine, Dengvaxia, was unusual in that it was launched in the Philippines and other at-risk countries. By choosing to “flip the model” – launch in an emerging market setting as opposed to developed markets – it had to overcome various obstacles across the value chain, from registration to financing to supply.

Published 26 Sep 2016

Reference 6212

Topic Operations

Industry Biotechnology

Region Global

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mySugr is a mobile health startup which allows us to explore several interlinked trends. One trend is the proliferation of health related applications, and an understanding of factors which seem to be related to success in the digital health space.

Published 22 Apr 2016

Reference 6204

Topic Entrepreneurship

Industry Medical Devices

Region Global

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Set in 2014, this case study examines the development and ongoing transition to value- and outcomes-based commissioning for diabetes care across North Central London (NCL). With the aim of improving health outcomes among their local populations, Clinical Commissioning Groups (CCGs) in NCL set out to transform the delivery and funding of services.

Published 23 Nov 2015

Reference 6120

Topic Operations

Industry Biotechnology

Region Europe

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Facing reduced government funding, yet committed to broadening access to its services, Sankara Eye Care, a chain of hospitals in India, was at a crossroads in 2015. Over the years it had developed a lean operational model to provide free care to approximately 80 percent of its non-paying patients (cross-subsidized by paying patients).

Published 24 Apr 2015

Reference 6124

Topic Operations

Industry Biotechnology

Region Asia

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The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.

Published 19 Dec 2014

Reference 6105

Topic Operations

Region Middle-East

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This case provides an overview of Laastari, a Finland-based retail health clinic chain offering primary care services for a focused set of minor acute conditions. It presents an analysis of four key areas: value proposition and service offering; customer focus and strategy; funding model; and infrastructure.

Published 27 Aug 2013

Reference 5997

Topic Operations

Region Global

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This case provides an overview of Finland's primary care system, focusing on the country's public healthcare system. It presents an analysis of four key areas: value proposition and service offering; customer focus and strategy; funding model; and infrastructure.

Published 24 Jun 2013

Reference 5978

Topic Operations

Region Global

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Production and Operations Management