Stephen E. Chick

Professor of Technology and Operations Management
Sanofi Pasteur’s newly approved dengue vaccine, Dengvaxia, was unusual in that it was launched in the Philippines and other at-risk countries. By choosing to “flip the model” – launch in an emerging market setting as opposed to developed markets – it had to overcome various obstacles across the value chain, from registration to financing to supply.

Published 26 Sep 2016

Reference 6212

Topic Operations

Industry Biotechnology

Region Global

View case
mySugr is a mobile health startup which allows us to explore several interlinked trends. One trend is the proliferation of health related applications, and an understanding of factors which seem to be related to success in the digital health space.

Published 22 Apr 2016

Reference 6204

Topic Entrepreneurship

Industry Medical Devices

Region Global

View case
Set in 2014, this case study examines the development and ongoing transition to value- and outcomes-based commissioning for diabetes care across North Central London (NCL). With the aim of improving health outcomes among their local populations, Clinical Commissioning Groups (CCGs) in NCL set out to transform the delivery and funding of services.

Published 23 Nov 2015

Reference 6120

Topic Operations

Industry Biotechnology

Region Europe

View case
Facing reduced government funding, yet committed to broadening access to its services, Sankara Eye Care, a chain of hospitals in India, was at a crossroads in 2015. Over the years it had developed a lean operational model to provide free care to approximately 80 percent of its non-paying patients (cross-subsidized by paying patients).

Published 24 Apr 2015

Reference 6124

Topic Operations

Industry Biotechnology

Region Asia

View case
The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.

Published 19 Dec 2014

Reference 6105

Topic Operations

Industry Hospital & Health Care

Region Middle-East

View case
This case provides an overview of Laastari, a Finland-based retail health clinic chain offering primary care services for a focused set of minor acute conditions. It presents an analysis of four key areas: value proposition and service offering; customer focus and strategy; funding model; and infrastructure.

Published 27 Aug 2013

Reference 5997

Topic Operations

Industry Hospital & Health Care

Region Global

View case
This case provides an overview of Finland's primary care system, focusing on the country's public healthcare system. It presents an analysis of four key areas: value proposition and service offering; customer focus and strategy; funding model; and infrastructure.

Published 24 Jun 2013

Reference 5978

Topic Operations

Industry Hospital & Health Care

Region Global

View case
This case study presents an example of business model innovation in the context of primary care delivery. It documents the story of Laastari, a new IT-driven retail health clinic chain based in Finland, including the process that links conceptual strategy to implementation and practice, as well as the evolving stakeholder ecosystem of the company.

Published 25 Feb 2013

Reference 5941

Topic Operations

Industry Hospital & Health Care

Region Global

View case
This case documents challenges in the growth of a NGO whose mission is to educate and inspire individuals with diabetes. Team Type 1 engages and encourages healthy lifestyles and effective control of diabetes by example. The original model is based on active participation of patients in cycling clubs, and the question of how to scale the model to broader geographies is raised.

Published 31 Oct 2011

Reference 5825

Topic Operations

Industry Health, Wellness and Fitness Medical Practice

Region Global

View case
Diabetes is a major health burden in GCC countries, mainly caused by sedentary lifestyles and unhealthy eating habits. While governments are setting up national strategies to manage diabetes and chronic diseases, the implementation is still fragmented. The case documents the challenges faced by patients and healthcare professionals dealing with diabetes.

Published 28 Jun 2010

Reference 5709

Topic Operations

Industry Health, Wellness and Fitness

Region Middle-East

View case
Production and Operations Management, Health Care, Service Operations, Stochastic Simulation, Bayesian Inference, Risk and Uncertainty, Mathematical Modeling