Ahmad Al-Ani

The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.

Published 19 Dec 2014

Reference 6105

Topic Operations

Industry Hospital & Health Care

Region Middle-East

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