Lean Improvement Project at Sultan Bin Abdulaziz Humanitarian City

The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.

This case provides a context for discussing the initiation and execution of a lean management initiative in a hospital setting. This includes the roll-out of basic tools, approaches to engaging staff and management, and the role of emotional mapping with value stream to engage staff and improve quality for patients.