Pahal Financial Services, founded in 2011 by Kartik Mehta and Purvi Bhavsar, is a microfinance institution (MFI) dedicated to serving low-income households across India. Having weathered industry crises, demonetization and the COVID-19 pandemic, Pahal has grown into a top-15 player with 1.2 million customers.

Between 2002 and 2014, Sankara Eye Foundation India expanded rapidly, establishing nine community hospitals to provide free eye care across eight states in southern, western, and northern India. Its operating model ensured that 80% of its patients received free care, subsidized by the remaining 20% who paid for services.

This case follows a woman founder’s journey to establish a femtech startup in the Middle East. It
explores the business opportunities and challenges of women’s health in a region where it is often
considered a taboo subject. Sophie Smith and her founding team experimented with multiple business

The case describes how the Château de Fontainebleau in France, a UNESCO World Heritage site, is addressing the challenges facing many historical monuments and heritage sites in a turbulent environment marked by geopolitical issues, the covid pandemic, climate change, energy shortages, and economic uncertainty.

Goodlife Pharmacy launched in 2014 with a vision to provide good-quality and affordable pharmaceuticals to all socio-economic groups in Kenya. With a strong strategy and operations focus, the leadership scaled up from 19 stores in 2016 to approximately 120 by 2022 in East Africa.

The case describes the journey of Access Afya, which was founded in 2012 with a mission to provide access to affordable, high-quality health care for unserved communities in Kenya through a hybrid offering (digital and physical facilities) – its own clinics, Curafa™ franchise health centres (in urban and peri-urban areas), and mDaktari, its online clinic.

Launched in 2013, Babylon Health is a UK-based digital-first health service provider that combines artificial intelligence (AI) and machine learning technology to provide customers with personalized health assessments, treatment advice, and face-to-face appointments with health professionals – through an app and a website.

Launched in 2013, Babylon Health is a UK-based digital-first health service provider that combines artificial intelligence (AI) and machine learning technology to provide customers with personalized health assessments, treatment advice, and face-to-face appointments with health professionals – through an app and a website.

This experience exposes learners to the challenges associated with localization of strategy in a healthcare business organization, touching on regulation, culture, and other issues common in new market penetration. Learners are exposed to the efforts invested to make an impact on the diabetes pandemic, by using digital tools, and mindset changing efforts.

MiracleFeet, a US-based non-profit, improves access to high-quality treatment of clubfoot in low-income countries, typically in partnership with public hospitals and local NGOs, by providing low-cost foot braces, training, advocacy, awareness-raising and financial and operational support. It aims to treat 100,000 children by 2024 across 70 countries – half of them middle-income countries.