OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.
OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.
OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.
OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.
Customer services within Friends Provident, the 6th largest life insurance company in the U.K., was traditionally organised along function lines with deep mistrust between the back office and the front office (branches). However, since 1989, under the leadership of Roger Hallet, Friends Provident has made significant innovations in its structures and processes for servicing customers.
Customer services within Friends Provident, the 6th largest life insurance company in the U.K., was traditionally organised along function lines with deep mistrust between the back office and the front office (branches). However, since 1989, under the leadership of Roger Hallet, Friends Provident has made significant innovations in its structures and processes for servicing customers.
The case describes a detailed activity breakdown of the new business process within Friends Provident.
The case describes a detailed activity breakdown of the new business process within Friends Provident.
Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.
Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.
Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.
Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.
Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.
Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.
Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.
Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.
The case describes a detailed activity breakdown of the new business process within Friends Provident.
The case describes a detailed activity breakdown of the new business process within Friends Provident.
Quality of Service, New Technologies and design in Services, Change Management
