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James Teboul

Emeritus Professor of Operations Management
Email [email protected]
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CASE STUDY

Karolinska Sjukhuset (A)

By  James Teboul,  Joe Tabet
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The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re-engineering. Organisational changes helped implement these changes.

    Published 01 Jan 1995

    Reference 4474

    Topic Operations

    Industry Hospital & Health Care

    Region Europe

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    Karolinska Sjukhuset (A)

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    The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocusing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re-engineering. Organisational changes helped implement these changes.

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      CASE STUDY

      OK Service (B): Moving from a Passive to an Active Market Player

      By  Michele Jurgens,  James Teboul
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      OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.

        Published 01 Jan 1995

        Reference 4518

        Topic Operations

        Industry Facilities Services

        Region Europe

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        OK Service (B): Moving from a Passive to an Active Market Player

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        OK Service is in the sector of emerging household repair services and has developed through agencies and franchise, 142 units and 110MFF turnover in 1994. The company offers household repairs on a subscription basis sold by repairmen on emergency visits.

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          CASE STUDY

          Friends Provident: Reengineering Customer Services

          By  Soumitra Dutta,  James Teboul
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            Published 01 Jan 1994

            Reference 4295

            Topic Operations

            Region Europe

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            Friends Provident: Reengineering Customer Services

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              CASE STUDY

              Friends Provident: New Business Process Redesign

              By  Soumitra Dutta,  James Teboul
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              The case describes a detailed activity breakdown of the new business process within Friends Provident.

                Published 01 Jan 1994

                Reference 4295

                Topic Operations

                Industry Insurance

                Region Europe

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                Friends Provident: New Business Process Redesign

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                The case describes a detailed activity breakdown of the new business process within Friends Provident.

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                  CASE STUDY

                  Jardiland (A)

                  By  James Teboul,  Laurent Choppe
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                  Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.

                    Published 01 Jan 1994

                    Reference 4255

                    Topic Operations

                    Industry Consumer Services

                    Region Europe

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                    Jardiland (A)

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                    Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.

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                      CASE STUDY

                      Jardiland (B): Implementation of the Jardiland Franchise Concept in a Tested Store

                      By  James Teboul,  Fiona Smith,  Anthony Ponsford
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                      Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.

                        Published 01 Jan 1994

                        Reference 4255

                        Topic Operations

                        Industry Consumer Services

                        Region Europe

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                        Jardiland (B): Implementation of the Jardiland Franchise Concept in a Tested Store

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                        Jardiland is currently the French market leader in garden centres with more than 110 centres. The group has sales of more than 1.7 BFF. The case analyses the marketing positioning and the process organisation and formulation then, describes the process organisation and formulation, finally looks at the franchiser role and questions the organisation and control of franchisees.

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                          CASE STUDY

                          Dealership (A)

                          By  James Teboul,  Hughes Gissler
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                          Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.

                            Published 01 Jan 1989

                            Reference 2457

                            Topic Operations

                            Industry Automotive,  Facilities Services

                            Region Europe

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                            Dealership (A)

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                            Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.

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                              CASE STUDY

                              Dealership (B)

                              By  James Teboul,  Hughes Gissler
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                              Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.

                                Published 01 Jan 1989

                                Reference 2457

                                Topic Operations

                                Industry Automotive,  Facilities Services

                                Region Europe

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                                Dealership (B)

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                                Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.

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                                  CASE STUDY

                                  Friends Provident: New Business Process Redesign

                                  By  Soumitra Dutta,  James Teboul
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                                  The case describes a detailed activity breakdown of the new business process within Friends Provident.

                                    Published 01 Jan 1994

                                    Reference 4295

                                    Topic Operations

                                    Industry Insurance

                                    Region Europe

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                                    Friends Provident: New Business Process Redesign

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                                    The case describes a detailed activity breakdown of the new business process within Friends Provident.

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                                      Quality of Service, New Technologies and design in Services, Change Management