Hughes Gissler

Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.

Published 01 Jan 1989

Reference 2457

Topic Operations

Industry Automotive Facilities Services

Region Europe

View case
Describes the organization of a dealership selling new and used cars, parts, and repairing cars. The workshop is losing money. A field survey indicates the level of satisfaction of customers.

Published 01 Jan 1989

Reference 2457

Topic Operations

Industry Automotive Facilities Services

Region Europe

View case