This note presents recent challenges in Internet security and discusses the potential applications of smartcards in e-banking.

This industry note describes some of the fundamentals of an important emerging technology Bluetooth. The promise of the technology is explained in this note.

The Internet has transformed the rules of the music industry. It has impacted the distribution system and raises legal and ethical issues regarding the protection of intellectual property. The case describes the transformation being brought about by the combined change forces of technology and consumer needs.

This case is a supplement to Case A (same title as this case) and describes some of the changes that occurred in the balanced scorecard for IT within Friends Provident in the years following the time period of Case A (1999-2000).

Managers now know that knowledge is an organization’s most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.

Managers now know that knowledge is an organization's most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.

This case deals with the important issue of defining an appropriate set of metrics for measuring IT performance. A balance score-card approach forms the core thrust of the new measurement system set up within Friends Provident for measuring IT performance.

Judo-economics offers a unique look at market entry strategies. Utilizing game theoretical concepts, it seeks to find methods potential entrants can establish a competitive position in markets that are dominated by one or more incumbents, without triggering a significant competitive response.

The case of LOT Polish Airlines highlights many timely lessons relevant to globalizing industries in the late 1990s. Its subject matter presents an historic snapshot of both the company and the international airline industry during a period of tremendous upheaval.

The case of LOT Polish Airlines highlights many timely lessons relevant to globalizing industries in the late 1990s. Its subject matter presents an historic snapshot of both the company and the international airline industry during a period of tremendous upheaval.