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Soumitra Dutta

E-Banking and Smartcards: A Smart Solution?

By  Soumitra Dutta
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This note presents recent challenges in Internet security and discusses the potential applications of smartcards in e-banking.

    Published 01 Oct 2001

    Reference 4798

    Topic Operations

    Region Global

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    E-Banking and Smartcards: A Smart Solution?

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    This note presents recent challenges in Internet security and discusses the potential applications of smartcards in e-banking.
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      Music on the Internet: Transformation of the Industry by Sony, Amazon.com, MP3.com and Napster

      By  Soumitra Dutta,  Luk Van Wassenhove
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      The Internet has transformed the rules of the music industry. It has impacted the distribution system and raises legal and ethical issues regarding the protection of intellectual property. The case describes the transformation being brought about by the combined change forces of technology and consumer needs.

        Published 01 Jan 2001

        Reference 4924

        Topic Operations

        Industry Entertainment,  E-Commerce,  Music

        Region Global

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        Music on the Internet: Transformation of the Industry by Sony, Amazon.com, MP3.com and Napster

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        The Internet has transformed the rules of the music industry. It has impacted the distribution system and raises legal and ethical issues regarding the protection of intellectual property. The case describes the transformation being brought about by the combined change forces of technology and consumer needs.
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          Bluetooth:Technology, Promise and Hype (Industry Note)

          By  Soumitra Dutta,  Etienne Angles,  Etienne de Bridiers,  Lutz Preugschas,  Cesar Quintana,  Martijn Schreurs
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          This industry note describes some of the fundamentals of an important emerging technology Bluetooth. The promise of the technology is explained in this note.

            Published 01 Jan 2001

            Reference 4968

            Topic Operations

            Region Global

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            Bluetooth:Technology, Promise and Hype (Industry Note)

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            This industry note describes some of the fundamentals of an important emerging technology Bluetooth. The promise of the technology is explained in this note.
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              Friends Provident: A Balanced Scorecard for IT Performance Management (B)

              By  Soumitra Dutta,  Jean-François Manzoni,  Luk Van Wassenhove
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              This case is a supplement to Case A (same title as this case) and describes some of the changes that occurred in the balanced scorecard for IT within Friends Provident in the years following the time period of Case A (1999-2000). Tony Griffiths, the IT manager described in the case is forced to make changes in the balanced scorecard to better reflect the changing concerns about IT performance.

                Published 01 Jan 2001

                Reference 4878

                Topic Operations

                Industry Insurance

                Region Europe

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                Friends Provident: A Balanced Scorecard for IT Performance Management (B)

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                This case is a supplement to Case A (same title as this case) and describes some of the changes that occurred in the balanced scorecard for IT within Friends Provident in the years following the time period of Case A (1999-2000). Tony Griffiths, the IT manager described in the case is forced to make changes in the balanced scorecard to better reflect the changing concerns about IT performance.
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                  Xerox: Building a Corporate Focus on Knowledge (Spanish)

                  By  Soumitra Dutta,  Luk Van Wassenhove
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                  Managers now know that knowledge is an organization’s most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.

                    Published 12 Jun 2000

                    Reference 4891

                    Topic Operations

                    Industry Computer Software

                    Region North America

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                    Xerox: Building a Corporate Focus on Knowledge (Spanish)

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                    Managers now know that knowledge is an organization’s most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.
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                      Xerox: Building a Corporate Focus on Knowledge

                      By  Soumitra Dutta,  Luk Van Wassenhove,  Beatrix Biren
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                      Managers now know that knowledge is an organization's most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.

                        Published 08 Jan 2000

                        Reference 4891

                        Topic Operations

                        Industry Computer Software

                        Region North America

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                        Xerox: Building a Corporate Focus on Knowledge

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                        Managers now know that knowledge is an organization's most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.
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                          Friends Provident: A Balanced Scorecard for IT Performance Management (A)

                          By  Soumitra Dutta,  Jean-François Manzoni,  Luk Van Wassenhove
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                          This case deals with the important issue of defining an appropriate set of metrics for measuring IT performance. A balance score-card approach forms the core thrust of the new measurement system set up within Friends Provident for measuring IT performance.

                            Published 01 Jan 2000

                            Reference 4878

                            Topic Operations

                            Industry Insurance

                            Region Europe

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                            Friends Provident: A Balanced Scorecard for IT Performance Management (A)

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                            This case deals with the important issue of defining an appropriate set of metrics for measuring IT performance. A balance score-card approach forms the core thrust of the new measurement system set up within Friends Provident for measuring IT performance.
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                              Judo-Economics Exercise: Challenging a State-Owned Enterprise

                              By  Soumitra Dutta,  Paul Vaaler,  Daniel Wegiel
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                              Judo-economics offers a unique look at market entry strategies. Utilizing game theoretical concepts, it seeks to find methods potential entrants can establish a competitive position in markets that are dominated by one or more incumbents, without triggering a significant competitive response.

                                Published 01 Dec 1999

                                Reference 4869

                                Topic Strategy

                                Region Europe

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                                Judo-Economics Exercise: Challenging a State-Owned Enterprise

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                                Judo-economics offers a unique look at market entry strategies. Utilizing game theoretical concepts, it seeks to find methods potential entrants can establish a competitive position in markets that are dominated by one or more incumbents, without triggering a significant competitive response.
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                                  LOT Polish Airlines (A)

                                  By  Soumitra Dutta,  Paul Vaaler,  Daniel Wegiel
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                                  The case of LOT Polish Airlines highlights many timely lessons relevant to globalizing industries in the late 1990s. Its subject matter presents an historic snapshot of both the company and the international airline industry during a period of tremendous upheaval.

                                    Published 01 Oct 1999

                                    Reference 4837

                                    Topic Strategy

                                    Region Europe

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                                    LOT Polish Airlines (A)

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                                    The case of LOT Polish Airlines highlights many timely lessons relevant to globalizing industries in the late 1990s. Its subject matter presents an historic snapshot of both the company and the international airline industry during a period of tremendous upheaval.
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                                      LOT Polish Airlines (B)

                                      By  Soumitra Dutta,  Paul Vaaler,  Daniel Wegiel
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                                      The case of LOT Polish Airlines highlights many timely lessons relevant to globalizing industries in the late 1990s. Its subject matter presents an historic snapshot of both the company and the international airline industry during a period of tremendous upheaval.

                                        Published 01 Oct 1999

                                        Reference 4837

                                        Topic Strategy

                                        Region Europe

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                                        LOT Polish Airlines (B)

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                                        The case of LOT Polish Airlines highlights many timely lessons relevant to globalizing industries in the late 1990s. Its subject matter presents an historic snapshot of both the company and the international airline industry during a period of tremendous upheaval.
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                                          Friends Provident: New Business Process Redesign

                                          By  Soumitra Dutta,  James Teboul
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                                          The case describes a detailed activity breakdown of the new business process within Friends Provident.

                                            Published 01 Jan 1994

                                            Reference 4295

                                            Topic Operations

                                            Industry Insurance

                                            Region Europe

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                                            Friends Provident: New Business Process Redesign

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                                            The case describes a detailed activity breakdown of the new business process within Friends Provident.
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