Charles Galunic

Professor of Organisational Behaviour
This two-part case study describes the initial merger and cultural transformation of Aviva's Norwich Union (NUI) operation in the UK. It examines the complexities of integration that arose following a series of mergers that created NUI from 1998 to 2000. Case A describes how, after CGU Plc and Norwich Union joined forces to become NUI, top management's priority was to restore profits.

Published 21 Mar 2008

Reference 5502

Topic Leadership & Organisations

Industry Insurance

Region Global

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This case examines the entry into China of a popular French retailer. The focus is mostly on the leader/entrepreneur, who must figure out cultural differences and establish a new operation in a foreign land. Strategic issues are in the background.

Published 01 Jan 2005

Reference 5254

Topic Leadership & Organisations

Industry Human Resources

Region Europe

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This case examines the entry into China of a popular French retailer. The focus is mostly on the leader/entrepreneur, who must figure out cultural differences and establish a new operation in a foreign land. Strategic issues are in the background.

Published 01 Jan 2005

Reference 5254

Topic Leadership & Organisations

Industry Human Resources

Region Europe

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Case B: An update bringing the reader current with developments in Booz Allen Hamilton’s knowledge management strategy since Case A. Reinforces and deepens the point that knowledge management is a convergence of at least three factors: an appreciation of knowledge issues, the availability of sophisticated IT technology, and the managerial competence to suitably craft jobs and culture.

Published 01 Aug 2004

Reference 4846

Topic Leadership & Organisations

Industry Consulting

Region Global

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Case B: This case picks up after the ousting of the former CEO of Bertelsmann, following his attempts to push the company forward in its exposure to the capital markets and the extent of corporate synergies. It shows how unforgiving the New Economy could be to dreams of internet driven synergies.

Published 04 Jan 2004

Reference 4907

Topic Leadership & Organisations

Industry Media Production

Region Global

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Intel's eBusiness program was a way to get people focused on the corporation's mantra in the last half decade – customer service is crucial for Intel to maintain their market leadership. Making this strategy happens through the e-business tool and, importantly, the intended and unintended adjustments made in structures, processes and human behaviors, is what this case is all about.

Published 18 Dec 2002

Reference 5060

Topic Operations

Industry Semiconductors

Region Global

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Case A This case exposes the growing pains of an older, brick-and-mortar, company as it attempts to join the New Economy. The focus is on synergy; pushed by converging technologies and managed by a young and energetic leader, Bertelsmann attempts to overcome a history of decentralization to create a more integrated and Internet savvy corporation.

Published 06 Jan 2000

Reference 4907

Topic Leadership & Organisations

Industry Media Production

Region Global

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Case A: The authors believe that knowledge management is a convergence of at least three factors: an appreciation of knowledge issues, the availability of sophisticated IT technology, and the managerial competence to suitably craft jobs and culture. This case takes the reader through the experiences of Booz-Allen & Hamilton in crafting their knowledge system and dealing with these factors.

Published 01 Aug 1999

Reference 4846

Topic Leadership & Organisations

Industry Consulting

Region Global

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This case looks at how Lincoln Electric, the US-based company renowned for its compensation scheme, tried to implement its human resource policies globally and particularly in China.

Published 01 Jan 1999

Reference 4850

Topic Leadership & Organisations

Industry International Trade and Development Capital Markets

Region Global

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The telecommunications manufacturing industry has seen massive consolidation in the past 10 years. This is the story of how two major telecom providers, Alcatel and Lucent, merged and positioned themselves for the future. It focuses on the leadership challenges of the final years, just before the company was sold.

Published 24 Feb 2016

Reference 6169

Topic Strategy

Industry Telecommunications Wireless

Region Global

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Dynamic Capabilities - The Social Fabric of Innovation and Strategic Processes within Organisations, including Studies at the Organisational Level, focusing on Firm Dynamic Capabilities and at the Actor Level, exploring the Contribution of Human/ Social Capital on managerial innovativeness , Social networks in organizations, Cultural Change and “Evolution”, The Backstage Work of leaders in shaping processes and contexts to help develop strategies and align the organisation