Joris Beerens

Case B: An update bringing the reader current with developments in Booz Allen Hamilton’s knowledge management strategy since Case A. Reinforces and deepens the point that knowledge management is a convergence of at least three factors: an appreciation of knowledge issues, the availability of sophisticated IT technology, and the managerial competence to suitably craft jobs and culture.

Published 01 Aug 2004

Reference 4846

Topic Leadership & Organisations

Industry Consulting

Region Global

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The case chronicles the introduction of smart cards in the Netherlands. Two rival smart card platforms are introduced and the questions are raised whether two platforms can co-exist, if not which will win, what the strategy of each alliance should be.

Published 01 Jan 1998

Reference 4758

Topic Strategy

Industry Banking

Region Europe

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