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Managing Knowledge at Booz-Allen and Hamilton: Knowledge On-Line and Off (A)

By Charles Galunic,  John R. Weeks
Published 01 Aug 1999
Reference 4846
Topic Leadership & Organisations
Industry Consulting
Region Global
Length 19 page(s)
Language English
Inspection copy
Teaching note
6.00
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Prizes & Awards

Winner of the Case Centre Awards and Competitions 2003 in the Category 'Human Resource Management / Organisational Behaviour'

Winner of the 2001 EFMD Case Writing Competition

Summary

Case A: The authors believe that knowledge management is a convergence of at least three factors: an appreciation of knowledge issues, the availability of sophisticated IT technology, and the managerial competence to suitably craft jobs and culture. This case takes the reader through the experiences of Booz-Allen & Hamilton in crafting their knowledge system and dealing with these factors.

Teaching objectives

Case A: This case presents a good example of how a knowledge management system is crafted and implemented and the human/cultural adaptations needed to make it work. It also suggests some failings and unresolved issues of knowledge management.

Keywords
  • Knowledge management
  • Culture
  • Consulting
Related case to use with this case

Managing Knowledge at Booz-Allen and Hamilton: Knowledge On-Line and Off (B)

By  John R. Weeks,  Charles Galunic,  Joris Beerens,  Robert Oushoorn

    Add to cart
    About the authors
    Galunic

    Charles Galunic

    Professor of Organisational Behaviour
    Weeks

    John R. Weeks


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