Managing Knowledge at Booz-Allen and Hamilton: Knowledge On-Line and Off (A)

Published 01 Aug 1999
Reference 4846
Industry Consulting
Region Global
Length 19 page(s)
Prizes & Awards

Winner of the Case Centre Awards and Competitions 2003 in the Category 'Human Resource Management / Organisational Behaviour'

Winner of the 2001 EFMD Case Writing Competition


Case A: The authors believe that knowledge management is a convergence of at least three factors: an appreciation of knowledge issues, the availability of sophisticated IT technology, and the managerial competence to suitably craft jobs and culture. This case takes the reader through the experiences of Booz-Allen & Hamilton in crafting their knowledge system and dealing with these factors.

Teaching objectives

Case A: This case presents a good example of how a knowledge management system is crafted and implemented and the human/cultural adaptations needed to make it work. It also suggests some failings and unresolved issues of knowledge management.

  • Knowledge management
  • Culture
  • Consulting