Michael Pich

Marks & Spencer and Zara: Process Competition in the Textile Apparel Industry (Spanish)

By  Michael Pich,  Ludo Van der Heyden,  Nicolas Harle
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El caso fue redactado para mostrar la importancia del diseño de los procesos de negocio como base para la competencia en el sector textil. El caso muestra los magníficos resultados de Zara, el nuevo actor de la moda en España, que ha innovado de tal forma el diseño de procesos que llega a exponer nuevas colecciones en sus tiendas en un tiempo máximo de 5 a 7 días.

    Published 01 Dec 2002

    Reference 4974

    Topic Operations

    Region Global

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    Marks & Spencer and Zara: Process Competition in the Textile Apparel Industry (Spanish)

    Add to cart extra popular award
    El caso fue redactado para mostrar la importancia del diseño de los procesos de negocio como base para la competencia en el sector textil. El caso muestra los magníficos resultados de Zara, el nuevo actor de la moda en España, que ha innovado de tal forma el diseño de procesos que llega a exponer nuevas colecciones en sus tiendas en un tiempo máximo de 5 a 7 días.
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      Marks & Spencer and Zara: Process Competition in the Textile Apparel Industry

      By  Michael Pich,  Ludo Van der Heyden,  Nicolas Harle
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      The case was written to illustrate the importance of business process design as a basis for competition in the textile industry. The case illustrates the impressive performance of Zara, the new fashion player from Spain, which has innovated in process design so as to deliver new collections in its stores with a lead-time of 5 to 7 days.

        Published 02 Jul 2002

        Reference 4974

        Topic Operations

        Industry Apparel and Fashion

        Region Global

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        Marks & Spencer and Zara: Process Competition in the Textile Apparel Industry

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        The case was written to illustrate the importance of business process design as a basis for competition in the textile industry. The case illustrates the impressive performance of Zara, the new fashion player from Spain, which has innovated in process design so as to deliver new collections in its stores with a lead-time of 5 to 7 days.
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          AlliedSignal Aerospace Repair & Overhaul (Singapore) (A)

          By  Lieven L. Demeester,  Michael Pich
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          This series of three cases describes the transformation of AlliedSignal’s Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

            Published 16 May 2002

            Reference 5001

            Topic Operations

            Industry Airlines/Aviation,  Logistics and Supply Chain

            Region Asia

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            AlliedSignal Aerospace Repair & Overhaul (Singapore) (A)

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            This series of three cases describes the transformation of AlliedSignal’s Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.
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              AlliedSignal Aerospace Repair & Overhaul (Singapore) (B)

              By  Lieven L. Demeester,  Michael Pich
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              This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

                Published 16 May 2002

                Reference 5001

                Topic Operations

                Industry Airlines/Aviation,  Logistics and Supply Chain

                Region Asia

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                AlliedSignal Aerospace Repair & Overhaul (Singapore) (B)

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                This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.
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                  AlliedSignal Aerospace Repair & Overhaul (Singapore) (C)

                  By  Lieven L. Demeester,  Michael Pich
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                  This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

                    Published 16 May 2002

                    Reference 5001

                    Topic Operations

                    Industry Airlines/Aviation,  Logistics and Supply Chain

                    Region Asia

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                    AlliedSignal Aerospace Repair & Overhaul (Singapore) (C)

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                    This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.
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                      Laurence and Ralph: The Basic Economics of Capacity and Inventory

                      By  Michael Pich,  Ludo Van der Heyden
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                      Laurence & Ralph (L&R) is not a case, per se, but a note on the classical Newsboy Problem. This type of problem is exemplary in capacity or inventory economics. It occurs every time a product needs to be ordered or service capacity needs to be set when demand in the forthcoming sales or service period is uncertain.

                        Published 15 Mar 2002

                        Reference 4997

                        Topic Operations

                        Industry Retail,  Investment Management

                        Region Europe

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                        Laurence and Ralph: The Basic Economics of Capacity and Inventory

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                        Laurence & Ralph (L&R) is not a case, per se, but a note on the classical Newsboy Problem. This type of problem is exemplary in capacity or inventory economics. It occurs every time a product needs to be ordered or service capacity needs to be set when demand in the forthcoming sales or service period is uncertain.
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                          Caterpillar® in Europe: Inventory Reorder Policies

                          By  Michael Pich,  Ludo Van der Heyden
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                          This exercise is designed to introduce students to (Q,R) inventory reorder policies, where Q is the order size and R the reorder point. The exercise is motivated by the issues faced by Caterpillar (CAT) in managing its parts warehouse in Europe.

                            Published 15 Mar 2002

                            Reference 4996

                            Topic Operations

                            Industry Logistics and Supply Chain

                            Region Europe

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                            Caterpillar® in Europe: Inventory Reorder Policies

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                            This exercise is designed to introduce students to (Q,R) inventory reorder policies, where Q is the order size and R the reorder point. The exercise is motivated by the issues faced by Caterpillar (CAT) in managing its parts warehouse in Europe.
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                              CargoExchange.Net Pte Ltd

                              By  Michael Pich,  Mei Qi
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                              In the “post new economy” of early 2001, B2Cs, B2Bs, exchanges—all things e-commerce—had lost their lustre. Founded in December of 1999 by a Singaporean serial entrepreneur, CargoExchange.Net was a neutral, double blind Internet platform for the exchange of surplus global ocean-going container space.

                                Published 01 Jan 2002

                                Reference 4978

                                Topic Entrepreneurship

                                Industry Packaging and Containers

                                Region Asia

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                                CargoExchange.Net Pte Ltd

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                                In the “post new economy” of early 2001, B2Cs, B2Bs, exchanges—all things e-commerce—had lost their lustre. Founded in December of 1999 by a Singaporean serial entrepreneur, CargoExchange.Net was a neutral, double blind Internet platform for the exchange of surplus global ocean-going container space.
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                                  Delta Electronics: Bringing the Computer into the Car

                                  By  Christoph Loch,  Michael Pich
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                                  Delta Electronics, an automotive supplier, moves from delivering components to integrated systems of hardware and software. The company is facing the entry of Sun's Java and Microsoft's Windows CE into automotive electronics. Delta must decide which of the two possible standards to follow, and understand how the entry of these software platforms changes its own competitive position.

                                    Published 02 Jan 2000

                                    Reference 4874

                                    Topic Operations

                                    Industry Automotive,  Electrical/Electronic Manufacturing

                                    Region North America

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                                    Delta Electronics: Bringing the Computer into the Car

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                                    Delta Electronics, an automotive supplier, moves from delivering components to integrated systems of hardware and software. The company is facing the entry of Sun's Java and Microsoft's Windows CE into automotive electronics. Delta must decide which of the two possible standards to follow, and understand how the entry of these software platforms changes its own competitive position.
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                                      Making Sense of Business Process Reengineering

                                      By  Christoph Loch,  Michael Pich
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                                      Business process reengineering (BPR) has been the most influential management movement of the 1990s. It has put management attention squarely on process specification, but has had little to say about process design evaluation. BPR design principles are often phrased as universal without qualifying when they are applicable and when not.

                                        Published 01 Jan 1998

                                        Reference 4750

                                        Topic Operations

                                        Industry Mechanical or Industrial Engineering

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                                        Making Sense of Business Process Reengineering

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                                        Business process reengineering (BPR) has been the most influential management movement of the 1990s. It has put management attention squarely on process specification, but has had little to say about process design evaluation. BPR design principles are often phrased as universal without qualifying when they are applicable and when not.
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                                          Public Sector Service Design: Designing the Employment Pass Service Centre for the Ministry of Manpower, Singapore

                                          By  Michael Pich,  Manuel Sosa,  Rajee Vissa
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                                          The Ministry of Manpower in Singapore is designing a new employment pass processing centre. Working with a lean-thinking approach and using previous centers as a template, the project team proceeds to plan an updated version with faster processing times and improved interiors.

                                            Published 28 Aug 2017

                                            Reference 6145

                                            Topic Operations

                                            Industry Public Policy

                                            Region Asia

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                                            Public Sector Service Design: Designing the Employment Pass Service Centre for the Ministry of Manpower, Singapore

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                                            The Ministry of Manpower in Singapore is designing a new employment pass processing centre. Working with a lean-thinking approach and using previous centers as a template, the project team proceeds to plan an updated version with faster processing times and improved interiors.
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