Case Writers: Greg BLACKWOOD and Charles CHAN In the year 2000 Knowledge Dynamics is a three-year-old company that designs and delivers business intelligence systems to its customers in the banking and manufacturing sectors. Seeking to accelerate its growth the company is considering a large investment in software development in order to add licensing fees to its revenue model.

Case Writers: Kristof VANDENBERGHE and Greg BLACKWOOD The Inland Revenue Authority of Singapore has made major progress in serving its citizen-customers in the period from 1992-2000. Both the introduction of quality management and some major reengineering projects were important factors in this improvement.

This series of three cases describes the transformation of AlliedSignal’s Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

The case describes the creation of an Internet based company, which offers services to fans of teenage celebrities in the United States. The case describes the creation of the company, and its evolution during its first two years. Particular attention is paid to the design of the site, the marketing of the service, and the continuous innovation in the company.