Lieven L. Demeester

Case Writers: Greg BLACKWOOD and Charles CHAN In the year 2000 Knowledge Dynamics is a three-year-old company that designs and delivers business intelligence systems to its customers in the banking and manufacturing sectors. Seeking to accelerate its growth the company is considering a large investment in software development in order to add licensing fees to its revenue model.

Published 01 Jan 2003

Reference 5058

Topic Entrepreneurship

Industry Computer Software Consulting

Region Asia

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Case Writers: Kristof VANDENBERGHE and Greg BLACKWOOD The Inland Revenue Authority of Singapore has made major progress in serving its citizen-customers in the period from 1992-2000. Both the introduction of quality management and some major reengineering projects were important factors in this improvement.

Published 16 May 2002

Reference 5000

Topic Operations

Region Asia

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This series of three cases describes the transformation of AlliedSignal’s Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

Published 16 May 2002

Reference 5001

Topic Operations

Industry Airlines/Aviation Logistics and Supply Chain

Region Asia

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The case describes the creation of an Internet based company, which offers services to fans of teenage celebrities in the United States. The case describes the creation of the company, and its evolution during its first two years. Particular attention is paid to the design of the site, the marketing of the service, and the continuous innovation in the company.

Published 01 Jan 1998

Reference 4748

Topic Operations

Region North America

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