Regine Slagmulder

Case A: In 2000, under increasing competitive pressure from other major UK retailers J. Sainsbury's Supermarkets embarked on a radical transformation of its supply chain.

Published 03 Aug 2009

Reference 5166

Topic Operations

Region Europe

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Case A: In 2000, under increasing competitive pressure from other major UK retailers J. Sainsbury's Supermarkets embarked on a radical transformation of its supply chain.

Published 03 Aug 2009

Reference 5166

Topic Operations

Region Europe

View case
The case puts the students in the role of a member of a management team trying to create a strategy map and balanced scorecard, in an attempt to ensure alignment of strategic objectives and how to reach them.

Published 29 Oct 2007

Reference 5437

Topic Economics & Finance

Industry Consumer Goods

Region Europe

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Royal Bank of Canada or RBC, Canada's largest financial services group, is at the forefront of customer profitability analysis. The case illustrates how RBC uses customer profitability data to identify profit opportunities and make strategic decisions about its customer mix.

Published 31 May 2005

Reference 5287

Topic Economics & Finance

Region Other Regions

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In a maturing market, HP’s attention moved from Return on Sales to Return on Net Assets. Mismatches between demand and supply, aggrevated by a long supply chain, were a burden on profit. HP realized that conventional logistics costs (warehousing, inventories, transport) were only the tip of the iceberg.

Published 16 Jun 2004

Reference 5192

Topic Operations

Industry Information Technology and Services

Region Global

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In response to the intensified competition in the banking industry, Barclays adopted a Value Based Management (VBM) program to align decision making at all levels in the organization with the interests of its shareholders. Under the umbrella of this VBM program the Bank introduced a new approach to identifying and effectively managing its high-value customers.

Published 12 Jan 2004

Reference 5215

Topic Economics & Finance

Region Europe

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The case describes the strategic planning process and performance management system implemented at DSM, a global chemical company. In particular, it describes how the company's Value Based Business Steering system is designed to create alignment between strategy formulation and execution through strategic value contracts.

Published 01 Jan 2004

Reference 5165

Topic Strategy

Region Europe

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This case describes how Pine Products, a formerly state-owned company in the chemicals industry, transformed itself into a high-performance organization following its privatization. It highlights the need for the company to redesign its performance measurement and reward systems in line with the Value-Based Management philosophy implemented by the holding company.

Published 01 Jan 2004

Reference 5190

Topic Economics & Finance

Industry Chemicals

Region Europe

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Link between Performance Management Systems and Business Strategy