The Internet is transforming the dynamics of the airline industry significantly. This case focuses on the impact of the Internet specifically on the Polish Airline LOT.

The case describes the creation of an Internet based company, which offers services to fans of teenage celebrities in the United States. The case describes the creation of the company, and its evolution during its first two years. Particular attention is paid to the design of the site, the marketing of the service, and the continuous innovation in the company.

Starting in 1995, the Internet has been flooded by auto retail outlets like Auto-By-Tel (ABT) who are offering on-line automobile retailing services to customers.This case describes the metamorphosis that the automotive retailing industry is undergoing, since the birth of these services and the utilization of the Internet as an effective distribution channel.

In 1992 Francolor Pigments discovers it is no longer part of ICI’s core strategy. Under its dynamic general manager, the production unit prepares to become a stand-alone company within Toyo Ink, a Japanese group that encourages entrepreneurial growth. Francolor demonstrates its competence to its new owners by successfully implementing a high technology project.

This case describes the creation and the growth of a small entrepreneurial start-up in the field of speech technology. Over the 12-year period described in the case (1986-98) the company grows from 0 to 1000 employees.

This case describes the creation and the growth of a small entrepreneurial start-up in the field of speech technology. Over the 12-year period described in the case (1986-98) the company grows from 0 to 1000 employees.

This case describes the organizational challenge in R&D of a small fast growing computer equipment company. The CEO is confronted with the need to restructure the organization, combined with the challenge to design a new building that will improve communication.

Knowledge Management lies at the core of Arthur Andersen’s competitive advantage. This case describes how Arthur Andersen leverages its worldwide knowledge and best practices in an unrivalled manner. There is a specific focus within the case on Arthur Andersen’s unique culture of teamwork and use of advanced groupware systems.

The Samsung Berlin case describes the revitalisation of a former East German producer of Cathode Ray Tubes for TV. Attention is paid to the sequence of programmes implemented to revitalise the plant as well as the cultural problems between Korean managers and German workers.

This case study describes the transformation of the Indian plant of Whirlpool. It focuses on the introduction of the Whirlpool production system including, amongst others, quality management and supply management. It addresses the question of how Whirlpool can turn this plant into a world-class operation.