Knowledge Management lies at the core of Arthur Andersens competitive advantage. This case describes how Arthur Andersen leverages its worldwide knowledge and best practices in an unrivalled manner. There is a specific focus within the case on Arthur Andersens unique culture of teamwork and use of advanced groupware systems.
This case can be used to teach the multi-faceted approach required for effective knowledge management. The special inter-relationship between technology and organizational considerations can be elaborated upon with the help of the case.
- Knowledge Management
- Knowledge-based Systems
- Groupware Systems
- Teamwork & Knowledge Management
- Knowledge Processing
- Professional Services Firms Strategy
- Service Management