Technology Strategy at Banco Comercial Português (2003)

Published 31 May 2005
Reference 5277
Topic Operations
Industry Banking
Region Europe
Summary

This case describes how Banco Comercial Português (BCP) has grown to become one of Portugal's largest and Europe's most admired banks by leveraging its technology excellence. BCP's success has been driven by the implementation of an effective strategy of technology-enabled innovations. BCP is also unique in having developed a core competence in integrating banking systems, as it has merged with both small and large banks over the years.

Teaching objectives

The case provides a useful setting for teaching about technology strategy in the financial services sector. It provides for an interesting discussion on how to build an organizational capability to link IT and business strategy. The success of BCP in integrating banking systems also allows the instructor to use the case to discuss topic in IT systems migration.

Keywords
  • AR2005
  • AR0405
  • RD0505
  • IT STRATEGY
  • BANKING TECHNOLOGY
  • IT SYSTEMS MIGRATION
  • IT SYSTEMS INTEGRATION
  • TECHNOLOGY AND INNOVATION
  • TECHNOLOGY STRATEGY