When IBM set about commercializing its artificial intelligence-driven Watson AI in the healthcare market, its early successes were widely publicized. Senior managers and the media claimed that its diagnostic features would soon surpass those of the sharpest doctors.

Unjani Clinics NPC, a non-profit organization which has a goal of improving access to primary healthcare in South Africa, has grown exponentially from six pilot clinics to 54 clinics nationwide.

The case describes the changing structural features of the healthcare industry in Singapore from the eyes of a principal private provider of healthcare. Readers are invited to examine the impact of changes in regulation, user needs and provider issues to chart a course of action for the protagonist.