Manfred F. R. Kets de Vries

Distinguished Clinical Professor of Leadership Development and Organizational Change
Email manfred.ketsdevries@insead.edu
The case follows the progress of a year-long multi-module 'Make a Difference' programme for all 70 employees of Best Western Italy, the European operations and reservations centre for Best Western International, a global hotel group.

Published 29 Jan 2013

Reference 5919

Topic Leadership & Organisations

Industry Leisure, Travel and Tourism

Region Europe

View case
The case follows the progress of a year-long multi-module 'Make a Difference' programme for all 70 employees of Best Western Italy, the European operations and reservations centre for Best Western International, a global hotel group.

Published 29 Jan 2013

Reference 5919

Topic Leadership & Organisations

Industry Leisure, Travel and Tourism

Region Europe

View case
The case follows the progress of a year-long multi-module 'Make a Difference' programme for all 70 employees of Best Western Italy, the European operations and reservations centre for Best Western International, a global hotel group.

Published 28 Jan 2013

Reference 5919

Topic Leadership & Organisations

Industry Leisure, Travel and Tourism

Region Europe

View case
In the late 1990s, faced with a number of burning management issues, a growing inmate population, and a problem of officer recruitment, the director of the Singapore Prison Service implemented a thorough transformation process, developing a new paradigm for modern prison management which impacted the whole of Singaporean society.

Published 25 Jan 2011

Reference 5748

Topic Leadership & Organisations

Region Asia

View case
In the late 1990s, faced with a number of burning management issues, a growing inmate population, and a problem of officer recruitment, the director of the Singapore Prison Service implemented a thorough transformation process, developing a new paradigm for modern prison management which impacted the whole of Singaporean society.

Published 25 Jan 2011

Reference 5748

Topic Leadership & Organisations

Region Asia

View case
The case illustrates how a team leader manages a simple change management project by leveraging the unique skill set she has developed through her childhood experiences growing up in several different countries. Fatima, the protagonist, needs to integrate a mixed group of performers into an already high performing team in a short timespan.

Published 29 Nov 2010

Reference 5743

Topic Leadership & Organisations

Region Europe

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The Emirate of Abu Dhabi has witnessed rapid development in recent decades. As its physical, economic and demographic landscapes evolve, the time has come to reflect on the challenges and opportunities ahead. This case illustrates the establishment and achievements of the Office of the Brand of Abu Dhabi (OBAD).

Published 22 Feb 2010

Reference 5671

Topic Leadership & Organisations

Region Middle-East

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Very little has been written about women business leaders in the Middle East. Fatima Al Jaber is the Chief Operating Officer of a multibillion-dollar family owned company in Abu Dhabi. The case traces her personal history, highlights the challenges faced by family businesses in the region, and focuses on the distinctive strengths and leadership styles of Muslim businesswomen.

Published 30 Sep 2009

Reference 5609

Topic Family Business

Industry Construction

Region Middle-East

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VimpelCom is a Russian cellular operator that grew in less than 10 years (1992-2002) from a hypothetical concept, to small family-like company, to $2 billion NYSE-quoted corporation with 5.5 million subscribers on its wireless networks. This case study describes the perfect partnership between the two founders. One was "the professor", Dr.

Published 15 Jan 2008

Reference 5110

Topic Entrepreneurship

Region Other Regions

View case
Please refer to part A for the abstract

Published 25 Jun 2007

Reference 4853

Topic Leadership & Organisations

Region Europe

View case
The case follows the progress of a year-long multi-module 'Make a Difference' programme for all 70 employees of Best Western Italy, the European operations and reservations centre for Best Western International, a global hotel group.

Published 28 Jan 2013

Reference 5919

Topic Leadership & Organisations

Industry Leisure, Travel and Tourism

Region Europe

View case
VimpelCom is a Russian cellular operator that grew in less than 10 years (1992-2002) from a hypothetical concept, to small family-like company, to $2 billion NYSE-quoted corporation with 5.5 million subscribers on its wireless networks. This case study describes the perfect partnership between the two founders. One was "the professor", Dr.

Published 01 Jan 2003

Reference 5110

Topic Entrepreneurship

Region Other Regions

View case
Leadership Development/Entrepreneurship