In 2018, the government of Kenya launched a pilot universal health coverage (UHC) programme in 4 of its 47 counties, enabling access to health services for millions of people. UHC will be scaled up across the country based on learnings from the pilot, and reforms will be made to the national hospital insurance fund in order to establish a mandatory universal health coverage scheme.

St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation, and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.