Saint George Hospital University Medical Center in Beirut

Published 30 Nov 2009
Reference 5632
Topic Operations
Region Middle-East
Summary

St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation, and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.

Teaching objectives

The case was designed for process and operations management or service management programmes. It illustrates a significant capacity expansion, quality initiatives targeted toward outcome quality, patient satisfaction and staff satisfaction and process flow improvement. The implementation of these changes is documented.

Keywords
  • Hospital management
  • Quality management
  • Process improvement
  • Healthcare management
  • Middle East
  • Service quality
  • Service operations
  • RD1109
  • AR2009
  • AR0910
  • ADEC
  • HMI
  • Emerging Markets
  • HMI
  • Business Science