Santander (C): The Integration of Abbey

Published 29 Nov 2010
Reference 5731
Topic Strategy
Region Europe
Length 11 page(s)
Language English

The case describes what happened after the acquisition of UK bank Abbey by Santander. It lays out the integration strategy and the company’s implementation efforts supported by its Information Technology system ‘Partenon’. The case illustrates how to handle restructuring, leadership issues, different corporate cultures, customer relations and employee retention in a merger.

Teaching objectives

The case provides a unique perspective for 1) Evaluation of a post merger integration plan. 2) Recommendation of options for integration implementation. 3) Best practices for acquisition management in financial services. 4) Assessment of how to handle turnaround and integration simultaneously. 5) Management of Information technology integration in a merger, essential for ensuring continuity of daily operations in banking.

  • Strategy
  • Mergers and Acquisitions
  • Post Merger Integration
  • Synergies
  • Information Technology
  • Corporate Restructuring
  • Integration Implementation
  • Banking
  • European Competitiveness Initiative
  • RD1110
  • AR1011
  • AR2010
  • European Competitiveness
  • Europe
  • Change Management