Imperial College London Diabetes Centre in Abu Dhabi (ICLDC) (A)

The main case describes the design, implementation and operational implementation of a focused clinic in the Middle East. The ICLDC provides team-based care for managing diabetes with clear processes that have benefitted from lean Six Sigma tools. A supplement describes how the ICLDC fits into the broader context of the rapidly changing health system in the United Arab Emirates.

For operations strategy, the case demonstrates a focused solution provider that is neither a purely focused factory nor a purely custom solutions shop. The team-based approach is comprehensive (education, screening, research, treatment, care management) but focused on a significant chronic disease - diabetes. The ICLDC also demonstrates lean Six Sigma concepts, and allows for discussions of western-managed solutions to health care in the Middle East.