Imperial College London Diabetes Centre in Abu Dhabi (ICLDC) (A)

Published 25 Mar 2010
Reference 5676
Topic Operations
Industry Medical Devices
Region Middle-East
Summary

The main case describes the design, implementation and operational implementation of a focused clinic in the Middle East. The ICLDC provides team-based care for managing diabetes with clear processes that have benefitted from lean Six Sigma tools. A supplement describes how the ICLDC fits into the broader context of the rapidly changing health system in the United Arab Emirates.

Teaching objectives

For operations strategy, the case demonstrates a focused solution provider that is neither a purely focused factory nor a purely custom solutions shop. The team-based approach is comprehensive (education, screening, research, treatment, care management) but focused on a significant chronic disease - diabetes. The ICLDC also demonstrates lean Six Sigma concepts, and allows for discussions of western-managed solutions to health care in the Middle East.

Keywords
  • Health care delivery
  • Chronic care
  • Tertiary clinic
  • Diabetes
  • Middle East
  • Quality management
  • Lean Six Sigma
  • Operations strategy
  • RD0310
  • AR2010
  • AR0910
  • ADEC
  • HMI
  • Emerging Markets
  • HMI
  • Business Science