This case describes a series of organizational and performance improvements in EDF's largest distribution center. The case details the history of EDF, the growing need for change, and an example of how reforms were instituted in one of its key units. Resistance and difficulties in managing the change are detailed as well. The (A) case ends with proposal for further change and the (B) case outlines those chosen.
The case shows how the need for change has even affected the utilities industries; to help identify the tools and techniques for "waking up" an organization; to discuss how to handle resistance to change; to identify characteristics of effective leaders of change.