This case explores the first year of transformation at the World Health Organization (WHO), under Gro Harlem Brundtland, focussing on the key stakeholders and the role of complexity in institutional change. It examines transition and reform in a complex, politically difficult and management resource constrained environment.
The case aims to illustrate the complexity of management challenges faced in large multi-lateral agencies such as the World Health Organization (WHO). It illustrates the virtues and problems of strategies of institutional transformation and the political context of organizational change. The objective is to better equip managers to recognize and approach difficult situations in institutional reform.
- RD1100
