Set during the devasting earthquakes in 2001 in El Salvador, the case narrates the process of implementing SUMA, a supply management system. It addresses the complexity of a humanitarian operation where numerous un-coordinated parties are involved in a highly politicized environment. Beyond providing managers and the public with information about the amounts of aid collected, stored and distributed, SUMA contributes to the situation with a degree of visibility and accountability essential to prevent the aid from manipulation or diversion.
It aims to highlight the complexity of humanitarian logistics operations and the benefits of implementing a supply management system to manage the collection, storage and distribution of the aid.
- Supply management
- Latin America
- Non-profit management
- United Nations. AR2003