Agility is a global logistics provider, based in Kuwait. In 2006, it reorganized and joined the ranks of the top ten global logistics providers worldwide. Following this reorganization, CEO Tarek Sultan took the initiative to give greater definition to his company’s corporate social responsibility (CSR) profile.

In 2006, the Lebanese guerrilla group Hezbollah captured two Israeli soldiers patrolling the Lebanese-Israeli border. Israel responded with large-scale bombing of Lebanon’s major bridges, cities, main airports, sea port and all commercial borders. The fighting resulted in approximately one million internally displaced people, 30,000 homes destroyed, over 1,000 dead, and around 5,000 injured.

The Mountain Kingdom of Lesotho is a landlocked country of approximately 2 million people. Highly dependent on South Africa's economy and trade, in a good year Lesotho is only able to produce 35% of its cereal needs. Approximately 30% of the population is affected by HIV/AIDS.

Fleet Management is the second largest spending in the humanitarian sector, preceded by staffing. Aware of the fact and concerned for the increased need for efficiency, a group of humanitarian professionals manage to raise awareness in their community and bring to the discussion table the members of the different organizations concerned.

Based on a series of deployments (Mozambique-Sudan) the case narrates some of the lessons learned and challenges faced by the United Nations Joint Logistics Center (UNJLC) is using Information Management to reinforce and enact their mandate of interagency coordination in complex crises.

The case narrates the internal processes of choosing and implementing a corporate social responsibility (CSR) initiative. It illustrates the process of choosing a cause, selecting partners, creating a working plan, and finally getting the company's executive board's commitment.

Set during the 2002 Southern Africa food crisis the case describes the design and implementation of a humanitarian logistics operation for the distribution of food donations in the Southern Africa Development Community (SADC).

Set during the devasting earthquakes in 2001 in El Salvador, the case narrates the process of implementing SUMA, a supply management system. It addresses the complexity of a humanitarian operation where numerous un-coordinated parties are involved in a highly politicized environment.