Agility: A Global Logistics Company and Local Humanitarian Partner

Published 27 Mar 2009
Reference 5559
Topic Operations
Region Middle-East
Length 16 page(s)
Language English
Prizes & Awards

Winner of 2010 EFMD Case Writing Competition Award, Corporate Social Responsibility Category


Agility is a global logistics provider, based in Kuwait. In 2006, it reorganized and joined the ranks of the top ten global logistics providers worldwide. Following this reorganization, CEO Tarek Sultan took the initiative to give greater definition to his company’s corporate social responsibility (CSR) profile. Shortly after his first company-wide statement, humanitarian crisis emerges in Lebanon. Urged on by its employees from the region, including the 120 employees and company office located in Lebanon, the company reaches out to assist the international humanitarian relief effort. The case chronicles the unique position of this global company as a humanitarian partner. Agility’s assets build on its position as an emerging market multinational, and the unique assets of its employees from the regions. Leveraging those assets, Agility offers its services in partnership with the international humanitarian relief effort in Lebanon.

Teaching objectives

Discuss the design and implementation of a corporate social responsibility program for a global company.

  • Humanitarian
  • Corporate Social Responsibility
  • Disaster
  • Emergency
  • Public Private Partnership
  • Lebanon
  • Middle East
  • Red Cross and Red Crescent
  • ADEC