Andersen Consulting (Europe): Entering the Business of Business Integration

Published 01 Jan 1992
Reference 3285
Topic Strategy
Industry Consulting
Region Europe
Length 27 page(s)
Language English
Prizes & Awards

This case is amongst the top 50 most popular cases in the 50 years history of The Case Centre – 1973-2023

Overall Winner of the 1994 Case Centre Awards

Winner of 1992 EFMD Case Writing Competition in the Category 'Management Services'


Building on its existing strengths in the systems integration business, Andersen Consulting is aiming to create the business of "business integration", i.e. to help clients re-structure their companies through an integrated and coherent review of strategy, operations and information technology capabilities. The case describes the challenges being faced by Andersen in creating the new competencies required to support this business thrust, and in integrating these competencies with its existing strengths in the systems integration business.

Teaching objectives

The case addresses the question of how organizations learn; to give students an understanding of the differences between single-loop and double-loop learning and to discuss the specific mechanisms a company needs to build in order to support these different learning processes.

  • Strategy
  • Corporate structure and development
  • Information technology
  • Management development