Serguei Netessine

Innovating Buyer-Supplier Relationships in the Aerospace Industry: Performance-Based Contracting

By  Karan Girotra,  Serguei Netessine,  Jean-Sebastien De Looz
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The case presents a new business model in the jet engine industry - performance based contracting for jet engine maintenance. It explains the trade-offs, challenges and guidelines for successful implementation of these contracts, including direct and supply chain effects.

    Published 26 Jun 2017

    Reference 6053

    Topic Operations

    Industry Airlines/Aviation,  Transportation/Trucking/Railroad

    Region Global

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    Innovating Buyer-Supplier Relationships in the Aerospace Industry: Performance-Based Contracting

    Add to cart
    The case presents a new business model in the jet engine industry - performance based contracting for jet engine maintenance. It explains the trade-offs, challenges and guidelines for successful implementation of these contracts, including direct and supply chain effects.
      View case

      LiveOps: The Contact Centre Reinvented

      By  Karan Girotra,  Serguei Netessine,  Konstantinos Stouras
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      The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

        Published 27 Oct 2014

        Reference 6097

        Topic Operations

        Industry E-Commerce

        Region North America

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        LiveOps: The Contact Centre Reinvented

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        The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.
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          Better Place: The Electric Vehicle Renaissance

          By  Karan Girotra,  Serguei Netessine,  Prash Pokala,  Disha Gupta
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          This case describes the innovative business model of Better Place Inc., an electric vehicle company. The key challenges in operating the business model are explained and data is provided to help compute the costs, benefits, net profitability and economies of scale that it offers.

            Published 29 Mar 2011

            Reference 5784

            Topic Operations

            Region Global

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            Better Place: The Electric Vehicle Renaissance

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            This case describes the innovative business model of Better Place Inc., an electric vehicle company. The key challenges in operating the business model are explained and data is provided to help compute the costs, benefits, net profitability and economies of scale that it offers.
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              From Blockbuster to Video on Demand: Distribution Channel Innovation in the U.S. Video-Rental Industry

              By  Karan Girotra,  Serguei Netessine,  Marc Coluccio
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              This case traces the evolution of the video rental industry over the last 20 years. It outlines the rise and fall of different business models, highlighting delivery innovations by Netflix, sourcing innovations by blockbuster, and the technological innovations brought about by advances in the distribution medium.

                Published 29 Nov 2010

                Reference 5741

                Topic Strategy

                Industry Consumer Goods,  Motion Pictures and Film

                Region Global

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                From Blockbuster to Video on Demand: Distribution Channel Innovation in the U.S. Video-Rental Industry

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                This case traces the evolution of the video rental industry over the last 20 years. It outlines the rise and fall of different business models, highlighting delivery innovations by Netflix, sourcing innovations by blockbuster, and the technological innovations brought about by advances in the distribution medium.
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                  LiveOps: The Contact Centre Reinvented

                  By  Karan Girotra,  Serguei Netessine,  Konstantinos Stouras
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                  The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

                    Published 27 Oct 2014

                    Reference 6097

                    Topic Operations

                    Industry E-Commerce

                    Region North America

                    View case

                    LiveOps: The Contact Centre Reinvented

                    Add to cart extra
                    The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.
                      View case