Konstantinos Stouras

PhD Candidate in Technology and Operations Management

The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

Published 27 Oct 2014

Reference 6097

LiveOps: The Contact Centre Reinvented

The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

Published 27 Oct 2014

Reference 6097

The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.