Konstantinos Stouras

PhD Candidate in Technology and Operations Management
The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

Published 27 Oct 2014

Reference 6097

Topic Operations

Industry E-Commerce

Region North America

View case
The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

Published 27 Oct 2014

Reference 6097

Topic Operations

Industry E-Commerce

Region North America

View case