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Konstantinos Stouras

INSEAD PHD' 17Jun
CASE STUDY

LiveOps: The Contact Centre Reinvented

By  Karan Girotra,  Serguei Netessine,  Konstantinos Stouras
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The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

    Published 27 Oct 2014

    Reference 6097

    Topic Operations

    Industry E-Commerce

    Region North America

    View

    LiveOps: The Contact Centre Reinvented

    Add to Cart extra

    The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

      View
      CASE STUDY

      LiveOps: The Contact Centre Reinvented

      By  Karan Girotra,  Serguei Netessine,  Konstantinos Stouras
      Add to Cart extra

      The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

        Published 27 Oct 2014

        Reference 6097

        Topic Operations

        Industry E-Commerce

        Region North America

        View

        LiveOps: The Contact Centre Reinvented

        Add to Cart extra

        The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

          View