Konstantinos Stouras

PhD Candidate in Technology and Operations Management

LiveOps: The Contact Centre Reinvented

By  Karan Girotra,  Serguei Netessine,  Konstantinos Stouras
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The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

    Published 27 Oct 2014

    Reference 6097

    Topic Operations

    Industry E-Commerce

    Region North America

    View case

    LiveOps: The Contact Centre Reinvented

    Add to cart extra
    The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.
      View case

      LiveOps: The Contact Centre Reinvented

      By  Karan Girotra,  Serguei Netessine,  Konstantinos Stouras
      Add to cart extra
      The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

        Published 27 Oct 2014

        Reference 6097

        Topic Operations

        Industry E-Commerce

        Region North America

        View case

        LiveOps: The Contact Centre Reinvented

        Add to cart extra
        The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.
          View case