Coaching is regarded as part of a leader’s toolkit, but within an organization it can present hidden complexities. Prompting questions about role boundaries, confidentiality, the subjective nature of perspectives, incomplete information and power dynamics, coaching can help develop people but can also breed mistrust. How, then, do organizations set up a safe coaching space for their people?

This case offers a platform to discuss (1) how businesses can develop a learning culture that fuels growth and creates a lasting competitive advantage, and (2) what leading with a learning mindset looks like. It describes the remarkable transformation of Multiply Group from a niche marketing consultancy into a multi-billion-dollar diversified investment holding company.