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3 case(s) found.

Kuoni: Missing the Digital Boat - The Downfall of an Icon in the Travel Industry

By Joerg Niessing, Jan Sedlacek, Lisa Simone Duke

Reference 6427
Published 21 Feb 2019
Length 16 page(s)
Topic Marketing
Industry Leisure, Travel and Tourism

!!!Supporting slides are available for instructors under the “Teaching note" button!!!

AccorHotels and the Digital Transformation: Enriching Experiences through Content Strategies along the Customer Journey

By David Dubois, Inyoung Chae, Joerg Niessing, Jean Wee

Reference 6241
Published 26 Aug 2016
Length 23 page(s)
Topic Marketing
Region Global
Industry Leisure, Travel and Tourism

Read a related Knowledge article "Lessons in Digital Transformation from the Hotel Industry" by David Dubois.

AccorHotels and the Digital Transformation: Enriching Experiences through Content Strategies along the Customer Journey (Japanese)

By David Dubois, Inyoung Chae, Joerg Niessing, Jean Wee

Reference 6241
Published 22 Mar 2019
Length 24 page(s)
Topic Marketing
Region Global
Industry Leisure, Travel and Tourism

The case focuses on AccorHotels’ ambitious digital transformation, aiming to put the customer back at the center of its strategy and operations.

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