The Scotts Company (B): Developing a Supply Chain Balanced Scorecard

Published 29 Oct 2002
Reference 5062
Topic Operations
Industry Agriculture Chemicals
Region Europe
Summary

The case briefly outlines the European strategy for a major player in the agricultural chemicals industry. This description provides the basis for developing a Balanced Scorecard program to help align the firm’s European supply chain operations with the company’s strategic goals.

Teaching objectives

Case (B) is designed to allow students to develop some hands-on experience in building a balanced scorecard that addresses the supply chain issues discussed in the (A) case. The case demonstrates how a supply chain scorecard provides a framework for improving operational efficiency as well as long-term value creation.

Keywords
  • Supply chain management
  • Cost savings
  • Supply chain organisation
  • Excess inventory
  • Customer service
  • Change management
  • Strategy implementation
  • Performance measurement
  • Balanced scorecard