Back to search
award

Competing through EDI at Papeteries Brun Passot: Making Paper Passe

By Tawfik Jelassi
Published 01 Jan 1993
Reference 4221
Topic Operations
Industry Printing,  Business Supplies and Equipment
Region Europe
Length 22 page(s)
Language English
Inspection copy
6.00
Add to cart
popular
Prizes & Awards

Winner 1992 EFMD European Case Writing Competition, Technology Management

Summary

This case study illustrates how Brun Passot, a small French company specializing in the distribution of office supplies, developed a set of telepurchasing applications to differentiate customer service, shorten lead-time and reduce management costs. It discusses the adoption and diffusion of electronic data interchange (EDI) and the company plan to leverage this technology in the evolving single European Market.

Teaching objectives

Illustrating how information technology influences business strategy formulation Demonstrating how EDI capabilities help a small company change the competitive balance within an industry Discussing IT potential as a competitive weapon in the evolving single European Market.

About the author

Tawfik Jelassi


Recommended Cases

Friends Provident: Reengineering Customer Services

By  Soumitra Dutta,  James Teboul
Add to cart award

  • Reference 4295

  • Published 01 Jan 1994

  • Length 28 page(s)

  • Topic Operations

  • Region Europe

Customer services within Friends Provident, the 6th largest life insurance company in the U.K., was traditionally organised along function lines with deep mistrust between the back office and the front office (branches). However, since 1989, under the leadership of Roger Hallet, Friends Provident has made significant innovations in its structures and processes for servicing customers.
    View case

    The Accellion Service Guarantee

    By  Jill Klein,  Jochen Wirtz
    Add to cart

    • Reference 4987

    • Published 15 Apr 2002

    • Length 4 page(s)

    • Topic Marketing

    • Region Asia

    Accellion sought to position itself as a service provider in the Distributed File Storage, Management and Delivery market space. Its major targeted customers are Global2000 entreprises and Internet-based providers of premium content who need to supply their organizations and clients with reliable and fast access to their Internet-linked servers.
      View case

      CitiusNet: The Emergence of a Global Electronic Market

      By  Tawfik Jelassi,  Han Sheong Lai
      Add to cart award
      This case focuses on the emergence of electronic commerce and its business and organizational impact on trading partners. It presents CitiusNet, the first European business-to-business electronic platform offering multi-sectorial, on-line access to products and services.
        View case