Lucia Del Carpio

Assistant Professor of Economics
This case describes how Jos de Blok, CEO of Buurtzorg, a non-profit home healthcare provider in Holland, radically overhauled home care delivery in Holland. He believed in giving responsibility back to those who knew the job best: nurses.

Published 30 Jan 2017

Reference 6194

Topic Leadership & Organisations

Industry Medical Devices

Region Europe

View case
This case describes how Jos de Blok, CEO of Buurtzorg, a non-profit home healthcare provider in Holland, radically overhauled home care delivery in Holland. He believed in giving responsibility back to those who knew the job best: nurses. He created an organization without managers or hierarchy, which put the patient at the centre and was based upon the concept of self-managed teams.

Published 30 Jan 2017

Reference 6194

Topic Leadership & Organisations

Industry Medical Devices

Region Europe

View case
Behavioral Economics, Economic Development, Applied Microeconomics, Public Finance