This case depicts the situation of a relatively large startup in Singapore that writes "back office" software for the banking industry. They have been quite successful in their niche, providing low-cost solutions to an international client base. The case deals with their latest software product (Symbols) that offers customer relationship management tools and capabilities to their clients.

This case describes how Motorola has created a center of software excellence in an Indian offshore site. A proper blend of software process management and organizational leadership lies at the heart of this success story.