Summary
NSC is a subsidiary of Malaysia’s leading healthcare provider, NCH, listed on the KL stock exchange. The case focuses on the declining performance of the Support services department which, under a new leader, is showing signs of low morale and high staff turnover.
Teaching objectives
The case allows for an analysis and discussion of different leadership styles and their potential impact on staff performance in the context of a hospital support services department. Although set in Malaysia, the issues raised are common to any health care provider.
Keywords
- Leadership Style
- Hospital Management
- Support Services
- Cultural Change
- Wait Times
- Absenteeism
- Teamwork and Harmony
