NSC Hospital: Reaching for the Stars - What It Takes to Grasp Leadership

Published 30 Nov 2008
Reference 5529
Topic Strategy
Region Asia

NSC is a subsidiary of Malaysia’s leading healthcare provider, NCH, listed on the KL stock exchange. The case focuses on the declining performance of the Support services department which, under a new leader, is showing signs of low morale and high staff turnover.

Teaching objectives

The case allows for an analysis and discussion of different leadership styles and their potential impact on staff performance in the context of a hospital support services department. Although set in Malaysia, the issues raised are common to any health care provider.

  • Leadership Style
  • Hospital Management
  • Support Services
  • Cultural Change
  • Wait Times
  • Absenteeism
  • Teamwork and Harmony