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The National Library Board

By Arnoud De Meyer,  Sam Garg
Published 06 Jul 2005
Reference 5243
Topic Operations
Region Asia
Length 25 page(s)
Language English
Inspection copy
6.00
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Summary

The case describes the transformation of the National Library Board in Singapore from a somewhat bureaucratic library into a customer oriented information provider.

Teaching objectives

The case enables to teach how to manage innovation in a service organization and how one can develop internal entrepreneurship in a government organization. It contains sufficient material to discuss both innovation strategy and the implementation of a major transformation programme.

Keywords
  • AR2005
  • AR0405
  • RD0705
  • INNOVATION MANAGEMENT
  • SERVICE ORGANISATION
  • ASIA
  • PUBLIC MANAGEMENT
  • LIBRARY MANAGEMENT
About the authors
De Meyer

Arnoud De Meyer

Sam Garg


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