The Armenia Earthquake:Grinding out Effective Disaster Response in Colombia’s Coffee Region

Published 30 Sep 2009
Reference 5610
Topic Operations
Industry Public Policy
Region South America
Length 19 page(s)
Language English

This case describes the relief supply chain in the initial 72 hours following a large-scale natural disaster. Taking the earthquake in Armenia as an example, we use the Fritz Institute Framework, published in 2005, to draw a parallel between two response systems: the Colombian government response and the National Society of the Red Cross, part of the Red Cross Movement based in Geneva.

Teaching objectives

The main objective of this case is to show the complexity of relief operations during the response to large-scale disasters using a supply chain approach. It also shows the effect of problems with coordination and information dissemination on relief operations during the first week of response after the quake.

  • Humanitarian logistics
  • Disaster management
  • Disaster response
  • Relief chain
  • Supply chain management
  • RD0909
  • AR2009
  • AR0910