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The X-Caliber Project Case (B): Giving and Receiving Feedback - Confidential Instructions for Sebastian

Published 16 Dec 2015
Reference 5871
Region Global
Summary

A multi-issue 1-on-1 internal negotiation between a manager (Sebastian) and his employee (Diane). Diane wants Sebastian’s feedback on her recent performance on X-Caliber as this will have a significant impact on if and when she will be promoted, but it's not all good news.

Teaching objectives

Obstacles to good communication. Tools, skills and strategies for communicating more effectively, for better initiating and leading the negotiation process Different types and purposes of feedback, why some are difficult to accept and learn from. Tools and methods for engaging in more skillful feedback conversations. Managing power and gender differences.

Keywords
  • Giving and receiving feedback
  • Conflict or dispute resolution
  • Power, hierarchy and politics
  • Biases and partisan perceptions
  • Managing relationships
  • Internal Negotiation
  • Communication
  • Building and recovering trust
  • Q21516