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Lee Coker

Published 03 Jan 1996
Reference 4559
Region Global
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Prizes & Awards

2015 Case Centre Best-selling Case in Human Resource Management / Organisational Behaviour

Summary

Lee Coker believes he must monitor and supervise weaker performers more intensely than managers he perceives to be superior performers. The case describes Lee’s theory on this issue, Lee’s behaviour (as seen by both himself and his subordinates), and his subordinates’ reactions. The main focus is on Lee’s relationship with Ed, which is satisfactory for several months but then enters into a vicious circle once certain mechanisms have been activated.

Teaching objectives

To discuss the management of perceived lower performers To illustrate and discuss concepts such as self-fulfilling prophecies and vicious circles To present and/or discuss subjects such as the Pygmalion effect, Leader-Member Exchange, Self-Determination Theory, and Procedural Justice.

Keywords
  • Human Resource Management
  • Interpersonal Behaviour
  • Leadership
  • Management Style
  • Procedural Justice
  • Superior and Subordinates
  • Communication Process
  • Management Skills
  • Participative Management
  • Performance Evaluation
  • Pygmalion Effect
  • Use of Performance Measures
  • Dyadic Relationships
  • Middle Management
  • Delegation